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My game won't save any progress

Falacia

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Parasoul Valentine
I bought this game 4 days ago in Steam, and I have been playing it everyday, however, every time I start the game, it gives me the message "Looks like it's your first time playing. Want some help?" And all of my progress is gone, the tutorials, the extras, and the different skins for the characters. Is this a problem of my PC, or is it a bug? What can I do to solve it?
For more info. I bought a two pack, a friend has the other one, he hasn't reclaimed it yet. I use Windows 10. And yes, my PC has enough space to save a game file.